Five of us. No call centre, no anonymous marking pool.
Phenil
Founder · Centre Manager · Teacher · Assessor · IQA
Phenil founded the centre in 2012 and remains deeply involved in its daily success. As a qualified Teacher, Assessor and IQA, he leads by example – delivering courses, marking submissions and observing teaching sessions. His hands-on leadership ensures high educational standards and continuous, expert support for every learner.
Shaily
HR · Accounts · IQA
Shaily manages the centre’s operations, handling invoices, employer bookings and financial queries. A qualified Teacher, Assessor and IQA, she combines academic knowledge with administrative precision. Beyond managing accounts, Shaily looks after staff welfare, holidays and team well-being while ensuring overall course quality across the entire organisation.
Shiera
Teacher · Assessor · Learner Support
Shiera directly supports students throughout their learning journey. As a Teacher and Assessor, she answers queries, marks course submissions and conducts teaching observations. She provides clear, actionable feedback to help students improve, build confidence and successfully achieve their educational goals in a supportive environment.
Maya
Course Coordinator · Learner Support
Maya is the main point of contact for students immediately following enrolment. As Course Coordinator, she keeps learners moving forward by managing schedules, resolving requests and organising tasks. Her proactive coordination and friendly guidance ensure every student receives steady support and maintains momentum throughout their studies.
Dhyana
Accounts Assistant · Support Teacher · Learner Support
Dhyana supports both administrative and teaching operations. She manages course fees and invoices while providing extra guidance to students needing academic help. An apprentice studying Psychology, Dhyana is actively training to become the centre’s next Teacher and Assessor, bringing empathy and dedication to her support role.